Suzuki Australia has partnered with Assist Australia Pty Ltd to provide and administer the roadside assistance program giving customers access to their vast national resources and expertise, 24 hours a day, 365 days a year.
For customers who purchased from October 2019 onwards, new Suzuki Vitara and Jimny vehicles will include a complimentary 5 Years of Road Side Assistance.
For customers who purchased between November 2019 and March 2020 all 2019 compliance plated vehicles included a complimentary 5 Years of Road Side Assistance.
For customers who purchased between January 2019 - September 2019, new Suzuki Vitara and Jimny vehicles included complimentary 3 Years of Road Side Assistance. This can be increased by an additional 2 Years to a total of 5 Years when a customer follows the terms and conditions of Suzuki's Capped Priced Service Program for vehicles purchased pre September 30, 2019.
Accessing Emergency Roadside Service
Eligible customers can access Suzuki's Roadside Assistance Program by calling 1800 777 088 from anywhere in Australia.
To make sure that you are back on the road as soon as possible, please have the following information available when calling:
- Membership number (the vehicle’s Registration Number, or VIN)
- Name and location
- A description of the problem
- If possible, contact telephone numbers
- Customers should stay with the vehicle until assistance arrives.
Roadside Assistance personnel will be dispatched promptly to assess and attempt to rectify the problem. All care will be taken to get the customer back on the road, however, if this is not possible or if the personnel consider there is a chance that any mechanical action may void part of the vehicle’s New Vehicle Warranty, Suzuki Roadside Assist, will provide towing.
Further details and the terms and conditions of the Suzuki Roadside Assistance program can be found in the Suzuki Roadside Assistance - PDS (0.74MB).